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Terms & Conditions

• General
The terms herein regulate the customer's use of items and services provided by Isafold art & design (from now on referred to as Isafold).
These conditions apply to all sales from Knobby as long as nothing else is agreed upon in writing between the parties.

Prices and Delivery
All prices stated are excl. VAT and excl. freight unless otherwise stated. The prices are in constant fluctuance and we therefore take reservations against changes in price as a result of price changes from our suppliers. 
We reserve the right to refuse delivery on all items in regards to fluctuations in price and stock situation. We also reserve the right to refuse delivery on all items due to competitive or market situations. All delivery times given by us must be seen as guiding.
Our order confirmation does not constitute a contract. It is merely a confirmation that we have received your "request to purchase". The contract is the Invoice which is issued when we finalize the sale and physically remove the funds from the customer's credit card. Time consumed for picking, packing and eventual production does apply in addition before we submit the parcel to the courier. Any changes in price occurring after time of ordering will not have retroactive effects. We take reservations on eventual typing-/printing errors.
Should we, contrary to what we all expect, have a pricing error generated by human hands, we reserve the right to delete the order and offer you the item at the correct price.

• Customer’s obligations
The company registered with Knobby is responsible for payment of the services Isafold or the affiliates of Isafold delivers in regards to set terms. The responsibility includes also others' use of the customer's access, hereunder unauthorized use, and as long as it cannot be proved that unauthorized use has been made possible due to negligence from Isafold. 

• Uncollected goods
If goods are uncollected, the customer can be charged a fee together with the freight costs going both ways to cover Isafold's expenses in relation to a breach of contract.

• Claim
Before faults are reported to Knobby, the customer should investigate if the error is due to an incident on the customer's behalf. If the customer can prove and/or validate that the product does not work as Isafold has described it to do, the customer has to report this to Isafold so that Isafold can effectuate efforts for aid. The customer gives up his/her right to make a fault valid should he/she not notify Isafold within reasonable time after he/she has discovered or should have discovered the error. 

• Reformation
Isafold agree to as quickly as possible, after being notified of a faulty product, carry out efforts to correct the fault. If the customer on his/her own initiative carries out efforts to correct the fault in addition to what has been agreed on with Isafold, Isafold will not pay for these expenses.

• Extraordinary relations
Isafold is only responsible for loss of the item should there be faults or flaws. This does not apply should  Isafold justify that the flaw is due to external relations outside of  Isafold´s control, and that Isafold cannot, in all fairness, be expected to avoid or overcome the consequences of.
Isafold is not responsible for indirect loss as a result of faults unless the loss is achieved due to severe negligence or with purpose from Isafold.
By end-user purchases the terms cannot be inferior to the terms set by law.

• Changes to terms
Isafold reserves the right to change the existing terms hereunder as a result of changes in legislation.

• Force majeure
Should Isafold be prevented from delivering or do an obliged re-delivery or should such a delivery duty be of unreasonable burden as a result of a working conflict or other circumstance when the parties cannot rule over it such as fire, war, mobilization or unforeseen military summoning of the equivalent extent, requisition, confiscation, currency restrictions, riots and disturbance, shortage in transportation, ordinary shortage in stock, reduction in main force supplies, and shortage by or delays by deliveries from sub suppliers or manufacturers whom as a result of such circumstances described herein, Isafold is relieved of all other responsibilities than in cases of complaints and credit the purchase sum of the faulty item.

• Disputes and Reservations
All trade and business activities via www.isafoldart.com are subject to and in accordance with Swedish Law and current legislation. Disputes between the customer and Isafold shall be sought to be solved in an amicable manner. Should the dispute not be solved by negotiations, each of the parties can take the case in for the appropriate courts of justice. We take reservation for possible errors and eventual price changes. Illustrations may vary from the actual item – we cannot be held responsible for differences between product specifications and the associated image. 

Buyer can return products to Isafold Art and Design within fourteen days, choose a new one or get it refunded in full. Isafold Art and Design reserves the right to check that the product is undamaged and to prevent abuse of a fourteen day right of return. The product must be in its original condition, together with its packaging and condition that it is unused. An invoice or receipt for purchase is a prerequisite for shipping. Also, all extras must be included with the product.